Background
An MSU (Maintenance and Software Update) subscription entitles the user to software updates and technical support for the subscription period. Renewing the MSU a new License Update Code that must be applied to the before the subscription period is extended. The software does not update automatically – the code must be entered by the user.
Sentinel SuperPro USB security key – Legacy products
For products using Sentinel SuperPro USB security key, the MSU renewal email includes a License Update Code that must be manually programmed into the physical key using the License Viewer utility:
- Ensure the USB security key is connected to the computer.
- Open the License Viewer: Start > All Programs > HydroComp License Utilities > License Viewer. If the utility is not installed, download it from www.hydrocompinc.com/licenseviewer.
- From the License menu in the upper left corner, click Update license w/password.
- Copy and paste the MSU License Update Code from the renewal email into the field and click OK.
- Confirm the expiry date shown in the License Viewer has advanced to reflect the new subscription period.
Note: The update is a one-time process per renewal and does not need to be repeated once the key has been programmed successfully.
Common Failure Modes
- Update license w/password menu item is grayed out: The USB security key driver requires repair. See the related article on Sentinel SuperPro driver repair.
- License Viewer does not detect the key: Confirm the key is fully seated in the USB port and that the HydroComp License Utilities are installed. Try a different USB port.
- Code entry accepted but expiry date unchanged: The code may have already been used or may have been entered incorrectly. Contact HydroComp support for a code reset.
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